We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Share Nominate a colleague on FacebookShare Nominate a colleague on TwitterShare Nominate a colleague on LinkedinEmail Nominate a colleague link
Thank you for taking part in nominating a colleague for the Customer Directorate OSCaRS
Please review the list of categories below before submitting your nomination. Once you’ve had a chance to read through the categories, kindly complete the nomination form at the bottom of the page and select the category you feel best fits your colleague’s achievements.
We appreciate your participation!
Nomination form below
Category
Description/criteria
Nominated by
Winner decided by
Best Newcomer of the Quarter
This award will recognise non-managers working in a frontline role within the Customer Directorate, who has been in their current role for under 6 months.
We will be looking for evidence of exceptional vocational competence, achieving great results and making a difference within a short period of time, plus excellent interpersonal skills.
Colleagues
Customer Leadership Team
Team Leader/Manager of the Quarter
This award is for colleagues who demonstrate exceptional leadership, first-line management skills and vocational competence, in either a full or part time capacity.
The Team Leader of the Quarter is a professional and inspirational person who leads by example and takes responsibility for the team.
They ensure their colleagues’ experience of work is always a positive one. They should demonstrate strong leadership, be results oriented, with a commitment to staff development, and have evidence of guiding their team to consistently high performance.
Colleagues
Customer Leadership Team
Team of the Quarter
Consideration will be given to team spirit, performance against targets and objectives, the team’s biggest achievements in the past 6-12 months, as well as innovation and leadership.
Customer Leadership Team
Customer Director
Stephen Hawking Award for Knowledge
This award recognises someone with great technical knowledge of their own and/or other specialisms, and who are willing to share that knowledge and help others, so that together we can deliver the best customer experience.
Colleagues
Colleagues
The Award for Doing the Right Thing
Our "Doing the Right Thing" award recognises a colleague who positively role models our values and associated behaviours; people first, being brave and working together
Colleagues
Colleagues
Contact Centre Advisor of the quarter
This category is for Advisors who have demonstrated exceptional levels of service and vocational competence, in either a full or part time capacity. The winner will be someone who goes above and beyond his or her day-to-day responsibilities to provide excellent customer service and support to their colleagues. They must demonstrate consistently high performance as an adviser, achieve consistently strong results, with an empathetic approach and make a real difference to customer’s lives and Magenta.
Customer Access Manager and CC Team Leaders (up to 3 nominations)
Customer Leadership Team
Income Officer of the Quarter
This category is for Officers who have demonstrated exceptional levels of service and vocational competence, in either a full or part time capacity. The winner will be someone who goes above and beyond his or her day-to-day responsibilities to provide excellent customer service and support to their colleagues. They must demonstrate consistently high performance as an officer, achieve consistently strong results, with an empathetic approach and make a real difference to customer’s lives and Magenta.
Head of Income and Team Leaders (up to 3 nominations)
Customer Leadership Team
CX officer of the Quarter
This category is for Officers who have demonstrated exceptional levels of service and vocational competence and problem solving in either a full or part time capacity. The winner will be someone who goes above and beyond his or her day-to-day responsibilities to provide excellent customer service and support to their colleagues. They must demonstrate consistently high performance as an officer, achieve consistently strong results with an empathetic approach, great stakeholder management and make a real difference to customer’s lives and Magenta
Head of Customer Voice and Team Leader (up to 3 nominations)
Customer Leadership Team
Allocations and Lettings/Assessment Officer of the Quarter
This category is for Officers who have demonstrated exceptional levels of service and vocational competence, in either a full or part time capacity. The winner will be someone who goes above and beyond his or her day-to-day responsibilities to provide excellent customer service and support to their colleagues. They must demonstrate consistently high performance as an officer, achieve consistently strong results, with an empathetic approach and make a real difference to customer’s lives and Magenta.
Pre-Tenancy Service Delivery Lead and Team Leader (up to 3 nominations)
Customer Leadership Team
Customer Services Admin Team Colleague of the Quarter
This category is for Officers who have demonstrated exceptional levels of service and vocational competence, in either a full or part time capacity. The winner will be someone who goes above and beyond his or her day-to-day responsibilities to provide excellent customer service and support to their colleagues. They must demonstrate consistently high performance as an officer, achieve consistently strong results, with an empathetic approach and make a real difference to customer’s lives and Magenta.
Office and Customer Hub Manager (up to 3 nominations)
Customer Leadership Team
Thank you for taking part in nominating a colleague for the Customer Directorate OSCaRS
Please review the list of categories below before submitting your nomination. Once you’ve had a chance to read through the categories, kindly complete the nomination form at the bottom of the page and select the category you feel best fits your colleague’s achievements.
We appreciate your participation!
Nomination form below
Category
Description/criteria
Nominated by
Winner decided by
Best Newcomer of the Quarter
This award will recognise non-managers working in a frontline role within the Customer Directorate, who has been in their current role for under 6 months.
We will be looking for evidence of exceptional vocational competence, achieving great results and making a difference within a short period of time, plus excellent interpersonal skills.
Colleagues
Customer Leadership Team
Team Leader/Manager of the Quarter
This award is for colleagues who demonstrate exceptional leadership, first-line management skills and vocational competence, in either a full or part time capacity.
The Team Leader of the Quarter is a professional and inspirational person who leads by example and takes responsibility for the team.
They ensure their colleagues’ experience of work is always a positive one. They should demonstrate strong leadership, be results oriented, with a commitment to staff development, and have evidence of guiding their team to consistently high performance.
Colleagues
Customer Leadership Team
Team of the Quarter
Consideration will be given to team spirit, performance against targets and objectives, the team’s biggest achievements in the past 6-12 months, as well as innovation and leadership.
Customer Leadership Team
Customer Director
Stephen Hawking Award for Knowledge
This award recognises someone with great technical knowledge of their own and/or other specialisms, and who are willing to share that knowledge and help others, so that together we can deliver the best customer experience.
Colleagues
Colleagues
The Award for Doing the Right Thing
Our "Doing the Right Thing" award recognises a colleague who positively role models our values and associated behaviours; people first, being brave and working together
Colleagues
Colleagues
Contact Centre Advisor of the quarter
This category is for Advisors who have demonstrated exceptional levels of service and vocational competence, in either a full or part time capacity. The winner will be someone who goes above and beyond his or her day-to-day responsibilities to provide excellent customer service and support to their colleagues. They must demonstrate consistently high performance as an adviser, achieve consistently strong results, with an empathetic approach and make a real difference to customer’s lives and Magenta.
Customer Access Manager and CC Team Leaders (up to 3 nominations)
Customer Leadership Team
Income Officer of the Quarter
This category is for Officers who have demonstrated exceptional levels of service and vocational competence, in either a full or part time capacity. The winner will be someone who goes above and beyond his or her day-to-day responsibilities to provide excellent customer service and support to their colleagues. They must demonstrate consistently high performance as an officer, achieve consistently strong results, with an empathetic approach and make a real difference to customer’s lives and Magenta.
Head of Income and Team Leaders (up to 3 nominations)
Customer Leadership Team
CX officer of the Quarter
This category is for Officers who have demonstrated exceptional levels of service and vocational competence and problem solving in either a full or part time capacity. The winner will be someone who goes above and beyond his or her day-to-day responsibilities to provide excellent customer service and support to their colleagues. They must demonstrate consistently high performance as an officer, achieve consistently strong results with an empathetic approach, great stakeholder management and make a real difference to customer’s lives and Magenta
Head of Customer Voice and Team Leader (up to 3 nominations)
Customer Leadership Team
Allocations and Lettings/Assessment Officer of the Quarter
This category is for Officers who have demonstrated exceptional levels of service and vocational competence, in either a full or part time capacity. The winner will be someone who goes above and beyond his or her day-to-day responsibilities to provide excellent customer service and support to their colleagues. They must demonstrate consistently high performance as an officer, achieve consistently strong results, with an empathetic approach and make a real difference to customer’s lives and Magenta.
Pre-Tenancy Service Delivery Lead and Team Leader (up to 3 nominations)
Customer Leadership Team
Customer Services Admin Team Colleague of the Quarter
This category is for Officers who have demonstrated exceptional levels of service and vocational competence, in either a full or part time capacity. The winner will be someone who goes above and beyond his or her day-to-day responsibilities to provide excellent customer service and support to their colleagues. They must demonstrate consistently high performance as an officer, achieve consistently strong results, with an empathetic approach and make a real difference to customer’s lives and Magenta.
Office and Customer Hub Manager (up to 3 nominations)
Share Click here to nominate on FacebookShare Click here to nominate on TwitterShare Click here to nominate on LinkedinEmail Click here to nominate link
